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Secure online and mobile access to your health record and care team.

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MyChart sign-in and account reactivation

Review helpful information about signing in to your Spectrum Health MyChart account.

Two-factor authentication

We use an extra layer of security to protect your health information. This extra layer is called two-factor authentication.

Setting up two-factor authentication
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The first time you log in to MyChart on your computer or after updating the Spectrum Health App, you’ll receive a six-character code via email or text message. Enter this code to access your health information. The code is valid for 30 minutes.

Please keep the page asking for the code open and access your email in a different tab or on a different device. To open a new tab in an internet browser on your desktop or laptop computer, click the “+” symbol to the right of your currently open tabs or press and hold the control (Ctrl) and T keys.

Two-factor authentication on Android
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Android users may experience an issue where the six-character code provided does not allow you to log in.

This may be due to hitting the back button to get to the Android home screen. To avoid this issue, use the home or menu button when navigating away from the Verify Your Identity screen.

Logging into MyChat with two-factor authentication
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Resetting your password

To reset your password:

  1. Select “Forgot Password” on the MyChart log in page.
  2. Provide your user name, primary phone number, and date of birth.
  3. Check your email address for a code. Enter this code on the log in page.
  4. Follow the directions to reset your password.

Reactivating an account

If you get locked out of your account, you’ll need to contact Spectrum Health App Support to reactivate your account. To verify your identity, you’ll need to provide:

  • Your first and last name
  • Two of the following pieces of information:
    • Birth date
    • Mailing address
    • Last four digits of your social security number

You can share this information via email (appsupport@spectrumhealth.org) or call 877.308.5083. We are available Monday through Thursday 7:30 am to 7 pm, Friday 9 am to 5 pm, and Saturday 8:30 am to noon.

You’ll need to reset your password after we reactivate your account.

Need Help?

To get help using your Spectrum Health MyChart account or the Spectrum Health App, contact our tech support.